Refund policy

Last updated: October 16, 2026

Made for your pet

Every Strike a Pawse piece is printed to order with your pet's portrait, so we can't accept returns or exchanges for a change of mind.

Damaged, misprinted or not as previewed

If your item arrives damaged or misprinted, or doesn't match the preview you approved, we'll reprint it for free or refund it. Email us at strikeapawse@strikeapawse.com within 30 days of delivery, with your order number and a photo showing the problem. Please inspect your order when it arrives.

Refunds

If we approve a refund, it goes back to your original payment method. Your bank or payment provider may need extra time to process and post it. If you don't see it within a reasonable time after we approve it, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

Questions about your order, a reprint or a refund: strikeapawse@strikeapawse.com.